Back in early March of this year, I decided to try and save some money (approx. $10) by ordering a remanufactured inkjet cartridge from 4inkjets, one of a handful of online companies that refill and recycle old inkjet cartridges. Well, I've since read in a couple of news articles that inkjet cartridges can only be refilled about 10 times before the print quality starts to erode. And yesterday, I learned the hard way that you really do get what you pay for because I ran out of ink. Mind you, in the past, I've rarely had to replace the cartridge because I hardly ever use my printer. I mostly download stuff onto my hard drive or my Palm.
So, rather than running out and buying a new cartridge, I decided to call 4inkjets this morning to lodge a complaint. The customer service rep put me on hold for a few minutes. But when he got back on the line (without any additional prodding on my part), he told me that he would send me a new cartridge. Which leads me to believe that it's a fairly routine customer service issue that they encounter every day. And not to look a gift horse in the mouth, but part of me really just wanted a refund. I'm going to be really annoyed if I run out of ink again 3 months from now, especially if I'm in the middle of printing out something that I need ASAP.
Anyway, live and learn. If this cartridge turns out to be a dud, I'm going to stick with purchasing new cartridges.